Verbal communication makes up only 7% of our communication skills in life, the remainder is made up of nonverbal communication and tone of voice. So how do we master this skill in the clinic? How do we maximise our interactions to give us the best possible outcomes? This online course will explore the different areas within the veterinary practice we can use and improve our communication. Every Tuesday night over the 7 weeks of this course you will join your fellow participants online for a live classroom session with Sandra. Online reading and homework buddies will help you to work through the content whilst you engage in your busy lives. Your power to communicate will make you the most effective veterinarian professional you can be.
Do you struggle with…
- Client compliance?
- Having conversations about treatment options?
- Getting the most out of your team?
What if there was a way to help further your skills in communicating in the clinic and with clients?
With this online course, you’ll be well on your way to having a better day at work, and improved interactions with clients and your team. Learn about how to deliver bad news in a way that opens up conversation, build rapport and supports both your client and patient. Gain the techniques and skills to help you understand your client and get better compliance with home care. Each week you’ll have the opportunity to check in with Dr Sandra and talk about how your communication went that week. Having the reflective surface of Sandra and the group will have you growing week by week. The best thing about this course is that you don’t have to be in a management role; these topics will benefit everyone- vet, resident, intern, vet tech, nurse, and practice manager. It’s communication that everyone can use!
Live online classroom.
Small class size.
Interactive and practical.
What you will learn
You will revise :
- How you communicate now
- What effects your communication
- Taking care of yourself
- Different approaches to taking a history
You will develop skills in :
- Understanding the Client
- Body Language
- Informed decision making
- Improving Adherence
- Bad news
- Communicating within the health care team
- Compassion fatigue
Week 1 | Understanding the Client
Looking at how we can be intentional listeners, empathic listeners, listening with curiosity and more.
Week 2 | Body Language
Enhance your observations of nonverbal behaviour and then diagnose whether the other person/ client is feeling safe. Changing your nonverbal communication can create a more effective space for successful communication.
Week 3 | Informed decision making
Does the owner actually understand? Or do you just have a signature? Are you mindful of your role Guardian vs. collaborator?
Week 4 | Improving Adherence
Learn the main tasks that lead to better client compliance. From investing to following up.
Week 5 | Bad news
Clients can experience severe grief when they lose a pet, and sometimes we have a difficult time navigating this ourselves. The tools and techniques learnt here can help you manage the experience for the client, the team and yourself.
Week 6 | Communicating within the health care team
To increase team satisfaction, reduce errors, improve patient outcomes and more. Gain practical tools to improve team communication and constructive conflict resolution.
Week 7 | Compassion fatigue
As caregivers, we can easily give too much away and leave ourselves suffering. Learn ways to prevent compassion fatigue, in yourself and others in your team.