Vet Talk Next Level

2nd March to 30th March 2021

Online Tuesday Nights 8pm (NSW Time)

Prerequisites are Vet Talk Online or Navigating Difficult Clinical Encounters Conference 2018


You have built a great foundation of communication skills and now you’re ready for the next step. Every Tuesday night over the 5 weeks of this course we will cover extensive topics vital to a successful consult and for working in a productive and efficient team. You will join your fellow participants online for a live classroom session with Sandra. Online reading and homework buddies will help you to work through the content whilst you engage in your busy lives. Your power to communicate will make you the most effective veterinary professional you can be.

Do you struggle with…

  • Talking about money with clients?
  • Being misunderstood by clients and have the conversation change direction?
  • How to approach communicating medical errors?

What if there was a ‘next level’ course to help further your skills in communicating in the clinic and with clients?

Building on the foundations learnt from the original Vet Talk, you’ll spend five weeks with the wonderful Dr Sandra Nguyen, live and online. Learn how to talk about money and how your values can influence this. Enhance your confidence around discussing medical errors and develop techniques to get a difficult encounter with a client or fellow staff member back on track. The best thing about this course is that you don’t have to be in a management role; these topics will benefit everyone- vet, resident, intern, vet tech, nurse, and practice manager. It’s communication that everyone can use!





What you will learn

You will revise :
  • Foundations of communication
  • Body language
  • How values can influence our communication
  • Ethics around errors
You will develop skills in :
  • Discussing money with clients
  • Managing difficult encounters
  • Giving and receiving feedback
  • Discussing medical errors and ethical awareness
  • How personalities effect communication

Course Schedule

Week 1 Money matters

We will explore the words to use and how to initiate the conversations around money. Learn about what our clients expect from us and how to realise that our own values and judgements about money can influence the conversation.

Week 2 Difficult clinical encounters 

From being yelled at to being misunderstood, we will tackle some examples of difficult clinical encounters. Build your skills on how to get through when you’re not on the same page.

Week 3 Feedback

We will cover the all-elusive art of giving and receiving feedback. Whether you’re speaking to or getting feedback from a colleague, manager, or your team, there are some key aspects to remember for both sides. Learn and grow professionally; get the best out of your team and yourself.

Week 4 Ethics and discussing medical errors

Disclosing medical errors is fraught with emotion. Having that conversation with colleagues or clients is going to happen soon enough in your job if it hasn’t already. It’s how we respond that’s important. We will take the time to discuss how to approach this sensitive topic.

Week 5 Personality matters

There are many pet owners out there and there are some personalities we handle better than others. We will discuss the influence of client personality types on the conversation and how you can mindfully adapt your approach for a more enjoyable consult.


Dr Sandra Nguyen

Dr Sandra Nguyen

Qualifications: BVSC (Hons I) DIP. ACVIM (ONC) MANZCVS

Specialisation: Oncology

Sandra achieved Diplomate status of the American College of Veterinary Internal Medicine in Oncology in 2010. She gained a position on faculty at The Ohio State University as an Assistant Professor in Oncology and Hematology. At The Ohio State University Sandra was heavily involved in clinical trials involving innovative new treatments for pets with cancer. Sandra now works at SASH in Sydney. She has also undergone special training in communication, and she is particularly interested in end of life care for pets with cancer and the impact that communication surrounding euthanasia has on pet owners’ grief.

What our participants say…

Vet Talk improved my knowledge and practice of communication and self care in the veterinary industry


I would love to do another longer course, so much to cover and help our everyday lives


Sandra was prepared, organised and highly engaging


Really Educational. Instantly applicable to practice. Stimulated my enthusiasm for work


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