Vet Talk Next Level
Prerequisites are Vet Talk Online or Navigating Difficult Clinical Encounters Conference 2018
You have built a great foundation of communication skills and now you’re ready for the next step. Every Tuesday night over the 5 weeks of this course we will cover extensive topics vital to a successful consult and for working in a productive and efficient team. You will join your fellow participants online for a live classroom session with Sandra. Online reading and homework buddies will help you to work through the content whilst you engage in your busy lives. Your power to communicate will make you the most effective veterinary professional you can be.
Do you struggle with…
- Talking about money with clients?
- Being misunderstood by clients and have the conversation change direction?
- How to approach communicating medical errors?
What if there was a ‘next level’ course to help further your skills in communicating in the clinic and with clients?
Building on the foundations learnt from the original Vet Talk, you’ll spend five weeks with the wonderful Dr Sandra Nguyen, live and online. Learn how to talk about money and how your values can influence this. Enhance your confidence around discussing medical errors and develop techniques to get a difficult encounter with a client or fellow staff member back on track. The best thing about this course is that you don’t have to be in a management role; these topics will benefit everyone- vet, resident, intern, vet tech, nurse, and practice manager. It’s communication that everyone can use!
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LIVE ONLINE CLASSROOM
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SMALL CLASS SIZE
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PROFESSIONAL & ENJOYABLE LEARNING ENVIRONMENT
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INTERACTIVE AND PRACTICAL
What you will learn
You will revise :
- Foundations of communication
- Body language
- How values can influence our communication
- Ethics around errors
You will develop skills in :
- Discussing money with clients
- Managing difficult encounters
- Giving and receiving feedback
- Discussing medical errors and ethical awareness
- How personalities effect communication
Course Schedule
Week 1 Money matters
We will explore the words to use and how to initiate the conversations around money. Learn about what our clients expect from us and how to realise that our own values and judgements about money can influence the conversation.
Week 2 Difficult clinical encounters
From being yelled at to being misunderstood, we will tackle some examples of difficult clinical encounters. Build your skills on how to get through when you’re not on the same page.
Week 3 Feedback
We will cover the all-elusive art of giving and receiving feedback. Whether you’re speaking to or getting feedback from a colleague, manager, or your team, there are some key aspects to remember for both sides. Learn and grow professionally; get the best out of your team and yourself.
Week 4 Ethics and discussing medical errors
Disclosing medical errors is fraught with emotion. Having that conversation with colleagues or clients is going to happen soon enough in your job if it hasn’t already. It’s how we respond that’s important. We will take the time to discuss how to approach this sensitive topic.
Week 5 Personality matters
There are many pet owners out there and there are some personalities we handle better than others. We will discuss the influence of client personality types on the conversation and how you can mindfully adapt your approach for a more enjoyable consult.
LED BY
Dr Sandra Nguyen
What our participants say…
Vet Talk improved my knowledge and practice of communication and self care in the veterinary industry
I would love to do another longer course, so much to cover and help our everyday lives
Sandra was prepared, organised and highly engaging
Really Educational. Instantly applicable to practice. Stimulated my enthusiasm for work
