How do we build better vet client relationships?
Did you know.. Pet owners’ expectations that animal care considerations should come before cost considerations, combined with data that suggest provision of cost information is often lacking or not discussed early during a visit, create a paradox for veterinarians when confronting the topic of costs of care. If too much emphasis is placed on costs and compensation, the veterinarian may be accused of being mercenary (ie,“in it for the money”), which may impair the veterinarian client relationship. Conversely, if too little information regarding costs and compensation is provided, clients may feel unprepared, uninformed, and vulnerable, which can result in detrimental consequences for animal care…*.
Would you like to find out more? This October 15th-17th is the Navigating Difficult Clinical Encounters Workshop. Join specialists in Ethics, Oncology and Well Being as we discuss the research and techniques which contribute to the most difficult situations we face. Options are available to attend one, two or the full three days! Register here or please check out the brochure for more information.
*Factors that influence small animal veterinarians’ opinions and actions regarding cost of care and effects of economic limitations on patient care and outcome
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