Tag Archives: VetPrac

Dr Tania Banks at Wagga Wagga CSU

Last time we featured Dr Tania Banks in our VetPrac blog she was about to relocate from UQ in Gatton to CSU in Wagga Wagga, rural NSW. Let’s hear from Tania about how life and work have changed since the move.

You were looking forward to living close to the gym and being able to ride your bike to work. What other aspects of life in Wagga Wagga are you

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Setting Clear Expectations

How do you maximise the best return on your education? Both culturally AND financially…
What key leadership principles are required to successfully implement lasting change?
What changes do YOU need to make in order for your practice to reach its full potential??

Dr Gary Turnbull from Lincoln Institute, a boutique leadership company, is here with Vlog 2 to discuss how to set expectations and apply the skills you’ve learnt to your advantage. Curious about how

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Money Talks and So Should We

“Like it or not (mostly not) talking money is the vet care team’s responsibility – from the estimate of costs of care through to the actual payment.  The discussion can vary and be fraught with guilt, awkwardness and no eye contact, to being too clinical and abrupt about the whole thing.

It’s easy to talk about set-price services, like a vaccination, and more difficult when there’s a case in hospital

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Have You Ever Had A Colleague Trash Talk A Client?

“Have you ever worked in a setting where staff would act one way towards clients, yet bag them out as soon as they leave? Telling them one thing to their face: “you’re doing your best for Fluffy”, but turning around and telling colleagues “I can’t believe Mr Bloggs isn’t going to pursue treatment, people like that really shouldn’t have a dog.” Or worse.

You might feel like you’re taking the

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Building Dreams… Meet Dr Cathy Warburton!

Cathy wrote about why someone would need a wellbeing coach on our blog in December 2016. Recently I caught up with Cathy and found out what she’s been doing in both work and play. I discovered that Cathy is a huge giver; she believes that personal achievements are great, but helping others whilst growing yourself is even better.

The first hint I got about Cathy’s giving nature was when I

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Vet Client Relationships In The Clinic: Cost vs Care

How do we build better vet client relationships?

Did you know.. Pet owners’ expectations that animal care considerations should come before cost considerations, combined with data that suggest provision of cost information is often lacking or not discussed early during a visit, create a paradox for veterinarians when confronting the topic of costs of care. If too much emphasis is placed on costs and compensation, the veterinarian may be

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Workshops are great but why can’t they be closer?

Dear Colleagues,
I regularly get asked when can we run a workshop in a particular city or town, somewhere close by that would make it easier to travel.
I love hearing about all the places in Australia I’ve been invited to visit. And thank you for inviting me.
While there are some workshops we run beautifully and can be run in various locations, one of the major consideration when VetPrac puts on

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Meet Dr Penny Tisdall – VetPrac Education Leader

Dr Penny Tisdall
Qualifications: BSc (Vet) BVSc MVetClinStuds FANZCVS

Position/ Specialty: Specialist in Small Animal Surgery and Senior lecturer in Small Animal Surgery at University Of Adelaide

Penny graduated in 1994 and spent 3 years in private practice before starting a residency in Small Animal Surgery at the University of Sydney that was completed in 2000. Since this Penny has been in private referral surgical and specialist practice, and locum surgical practice including positions

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On the job training…..a good idea?

Less than two years into my veterinary career, I found myself the Practice Principal of a busy, sole charge practice. The experience was invaluable. I found myself managing a busy caseload and a small team of support staff when I was barely in my mid 20’s and I thrived on it. The downside was that while more senior veterinarians were just a phone call away, for the most part

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