Dear Colleagues, So many of us take calls from clients who become “John’s clients” or “Cathy’s clients” or “Nicole’s clients”. These are people who are sometimes demanding or kooky or different… And so many...
“Have you ever worked in a setting where staff would act one way towards clients, yet bag them out as soon as they leave? Telling them one thing to their face: “you’re doing your best for Fluffy”, but turning around and telling colleagues “I can’t believe Mr...
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