Tag Archives: navigating difficult clinical encounters

Faced With Demanding, Kooky or Different Clients?

Dear Colleagues,

So many of us take calls from clients who become “John’s clients” or “Cathy’s clients” or “Nicole’s clients”. These are people who are sometimes demanding or kooky or different… And so many of us get frustrated with our work colleagues for a million different reasons and find ourselves worrying if we gave the right advice or made the right decision for our patients. And even if you feel

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Planes, Trains and Automobiles… Or is it….

No, not the movie and I promise John Candy won’t be sharing his stories today. This is simply a helping hand from VetPrac to make your travels a little less stressful.

A few weeks ago, as I was traveling on other business, I had the opportunity to test out the travel routes to our upcoming Navigating Difficult Clinical Encounters Conference. Having never been a city girl, coming to Sydney for

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Money Talks and So Should We

“Like it or not (mostly not) talking money is the vet care team’s responsibility – from the estimate of costs of care through to the actual payment.  The discussion can vary and be fraught with guilt, awkwardness and no eye contact, to being too clinical and abrupt about the whole thing.

It’s easy to talk about set-price services, like a vaccination, and more difficult when there’s a case in hospital

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