Tag Archives: difficult clinical encounters

Dear Colleagues,

So many of us take calls from clients who become “John’s clients” or “Cathy’s clients” or “Nicole’s clients”. These are people who are sometimes demanding or kooky or different… And so many of us get frustrated with our work colleagues for a million different reasons and find ourselves worrying if we gave the right advice or made the right decision for our patients. And even if you feel

“Have you ever worked in a setting where staff would act one way towards clients, yet bag them out as soon as they leave? Telling them one thing to their face: “you’re doing your best for Fluffy”, but turning around and telling colleagues “I can’t believe Mr Bloggs isn’t going to pursue treatment, people like that really shouldn’t have a dog.” Or worse.

You might feel like you’re taking the

How do we build better vet client relationships?

Did you know.. Pet owners’ expectations that animal care considerations should come before cost considerations, combined with data that suggest provision of cost information is often lacking or not discussed early during a visit, create a paradox for veterinarians when confronting the topic of costs of care. If too much emphasis is placed on costs and compensation, the veterinarian may be